When looking for roofing and paving contractors, there are several things that you should consider. These factors include pricing, responsiveness, quality of service, customer service quality, and risk factors.
According to the US Bureau of Labor Statistics, homeowners and businesses employed approximately 197,390 roofers in 2019, and the market size for the roofing sector is growing more rapidly. So how can you tell which is the best roofing and paving service to hire? What features do you look for, and on what parameters do the different contractors differ?
Regardless of the company’s size, an ideal roofing and paving company that you should consider offers a mix of services that meet your budget, delivery schedule, quality and expectations, and exceptional customer service. Here are the two categories of contractors.
Owner Operators and Small Business Contractors
These contractors score high on quality and prices but may lag in responsiveness, risks, and customer service. Since most of them lack service or a sales team, they may be slow to respond to your inquiries or answer your calls.
Middle Business to Top Local Contractors
These contractors score high on responsiveness, customer service, and risk factors but tend to have higher prices and relatively lower quality of service than the owner-operators. Most of these companies rank high on customer service by hiring in-house customer service staff.
Commercial Roofing and Paving Contractors
These high-value roofing and paving companies offer a wide range of services. These companies score high on quality, customer service, risk factors, and responsiveness. However, the prices are higher than other contractors.
If you live in Atlanta and require commercial roofing and paving services, conduct an online search for ‘commercial roofing Atlanta Georgia‘ and identify a company that ranks highly in all five features mentioned.